Introducing our Guest Assist service for the hospitality sector.
It’s designed specifically for businesses like yours to help provide your customers and guests with round-the-clock, 24 hour help and support – without the need for your staff to stay late or work unsociable hours.
Guests arrive at certain times through the night and need assistance, this maybe just a simple code to access their keys or directions to the car park.
Our staff is on call to answer all questions related to Remote Check-ins. We have trained staff who will represent your organisation and will add great value to your guests stay.
There are many different benefits this service brings
Here’s what we do:
- Give you a dedicated phone line for your guests to call whenever your reception is closed
- Help late arrivals to check in, by following all your current procedures
- Provide directions and instructions for guests locked out
- Guide guests to a specific safe box to collect their keys and help them find their rooms
- Be on hand throughout the night, for any queries, requests or emergencies
- Provide excellent customer care for all your guests
We’re not just virtual receptionists and a replacement for your answer phone service. Our staff are all highly trained in customer service and fully security checked. They will know the exact procedures they need to follow relevant to your business, and be able to assist your team with whatever they need.
They’ll help your guests be comfortable and happy, and be on standby for any 3am emergencies or late night requests from those staying with you.
That means a peaceful night’s sleep for your management, and a saving on wages for your business.