A PERSONALISED APPROACH, TAILORED TO YOUR NEEDS

Remote Concierge

Out of hours assistance designed to improve the well-being of your employees, by efficiently handling all your essential tasks.

How The Service Works

A trusted Remote Concierge looks after your calls as if they are based on your premises.

Our trained concierge team receives your inbound calls and assists with queries.

Resolves issues remotely such as guest check-ins, late arrivals, giving directions, taking messages, incident handling.

Despatches security to your premises should there be a requirement to assist in person, liaises with emergency services if required.

Prepares reports and issues them to all parties involved. Making sure the issue is resolved without having the need to get you involved.

Become Available When Your Clients Need You!

People’s lifestyles are 24 hours a day. Make sure that your business can be
contacted at times to suit your clients needs.

Remote Concierge is aimed at saving you money whilst providing an out of hours presence.

Clear Watch Security take care of all your out of hours needs.

  • Improve Efficiency – Provide the highest level of customer service, manage all out of hours operations.
  • Savings – Typical savings of up to 70% compared to having a Receptionist based on site.
  • Audio Concierge – Communicating directly with visitors via phone, also responding to incidents and assisting with emergency situations.
  • Physical Presence – Available 24/7 – On-Call Security team available should there be a requirement for a physical presence.

We know there are times where you can’t attend all calls, our team are professionals and will take your calls on your behalf.

More than just Call handling.

We provide a bespoke Remote Concierge Service which acts as an out of hours concierge for your company, designed to meet your specific needs.

  • Late Check in for Hotel / Apartment Guests.
  • Appointment Bookings.
  • Access Control allowing your guests entry to premises.
  • Licensed security Officers on call.
  • Control room Staffed 24 hours a day 365 days a year.
  • Choose your specific hours of assistance.
  • Full concierge & security packages available.

Our highly trained team will handle all communications when you are unable to ensuring that your business is effective 24 hours a day.

What Our Clients Have to Say

Don’t just take our word for it! See what our clients have to say about the service.

Lesell – General Manager

We have been using Clear Watch for over 5 years now. They handle all out of hours calls.

Should there be a need for assistance for our guests, Clear Watch sends out a response team.

They are not just a call answering service, they provide a full bespoke package which includes call handling and concierge.
Using their call handling services has given our staff a peace of mind knowing we don’t have to handle any out of hours calls

Charlotte Dack – Manager – The Lawrance

Our luxury apartments are based over York and Harrogate. As we don’t operate a 24 hour reception we rely on an out of hours service.

This is provided by Clear Watch Security. They are essentially a remote concierge. They handle all out of hours requests and provide security cover over all our locations

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